Privacy Policy

Who we are

Vertex Auto Glass supplies, replaces and repairs automotive glass for customers and automotive professionals in Manchester, London and across the United Kingdom.

If you have any questions, please call the Manchester or London telephone numbers shown on this website.

Information we collect

We only collect the information you choose to give us through our enquiry forms, telephone calls and WhatsApp messages. This typically includes:

• Your name, mobile number and, if you provide one, your email address
• Vehicle details such as registration, make, model and year
• The type of glass you need and a description of the damage or requirement
• Any photographs you choose to send us of the damage or vehicle

How we use your information

We use your details to identify the correct glass for your vehicle, prepare a quotation, arrange supply or fitting, and reply to your enquiry. We may contact you by telephone, WhatsApp, SMS or email about the enquiry you submitted.

We do not sell your information, and we do not use it for unrelated marketing without your agreement.

WhatsApp enquiries

Our quote form and chat buttons prepare a message and open it in WhatsApp on your own device. Nothing is sent until you press send in WhatsApp. Messages you send are delivered through WhatsApp and are also covered by WhatsApp's own privacy terms.

Photographs are never uploaded by this website. If you want to show us damage, you attach the photograph yourself inside the WhatsApp conversation.

Sharing your information

We may share the minimum necessary details with suppliers or fitting partners where this is needed to source or fit your glass. We may also share information where the law requires it.

How long we keep it

Enquiry and order records are kept only as long as needed to provide the service, deal with any follow-up or warranty question, and meet our legal and accounting obligations. Enquiries that do not proceed are removed once they are no longer useful.

Your rights

Under UK data protection law you can ask for a copy of the information we hold about you, ask us to correct it, ask us to delete it, or object to how we use it. You can also complain to the Information Commissioner's Office.

To make a request, call the branch you dealt with using the numbers on this website.

Changes to this policy

We may update this policy as our services change. The date above shows when it was last reviewed.

This page is a general statement of our practices and should be reviewed by a qualified adviser before being relied on as formal legal wording.